Our Authors

Question 1

Can I change or cancel my order once submitted?

Answer

No, once your order has been confirmed and you receive your order number we cannot cancel or make changes to any part of the order. Please review your shipping address details, item details (including title, quantity, and estimated ship date), and shipping method prior to entering your credit card information and confirming your order.

Question 2

I don't see ebook options here, how do I order ebooks?

Answer

We only ship paperbacks from our location. Please visit our Amazon pages to buy digital versions of our books.

Question 3

What are my payment options?

Answer

We accept order via Credit cards (American Express, Discover, Mastercard and Visa) and PayPal.

Question 4

Can I ship to a non-U.S address?

Answer

No, you cannot place an order at our site for delivery outside of the United States.

Question 5

What is your returns policy?

Answer

Items ordered directly from Ostrichpress.com may be returned to us under the following conditions: - Items must be new, unopened and include all components
- Return shipments must include a copy of the original packing slip
- Return shipments must be sent by traceable means (such as USPS Priority Mail Service or UPS Ground Service) within 30 days of the shipment date on the packing slip Please contact us for our returns address. Refunds will only be issued for new merchandise ordered directly from Penguin Random House and returned in original condition. Refunds will be issued for the value of the items ordered and any applicable sales taxes; original order shipping and handling and return freight charges will not be refunded. We suggest you retain a copy of the tracking number for your return for reference. A refund will be issued to the card used on the order within 4-6 weeks of us receiving the returned item(s) provided they meet the conditions above.